Ovens FAQ

Before contacting our Customer Support team for technical advice, please consult our problem solving guide below. This may help you to identify problems and provide solutions you can try yourself.

Where do I find the model number?

This is normally located behind the main oven door. Check the frame behind the door, the sides of the door or it may possibly be located inside near the hinges. Please check your user manual which should carry the model number of the product or note this down when the product is being installed. Our customer support team will require this number if you need to call out an engineer.

What are the advantages of fan oven cooking?

This function provides even cooking of food and allows different kinds of food to be cooked simultaneously on different shelves and gives faster and more economical operation.

What fuse rating is required for an electric oven?

Most single electric ovens require a 13 amp fuse rating, whereas most double ovens require a 30amp fuse rating. Please check the technical specification for each model found in the user/installation manual.

Can I install a single electric oven into a tall housing unit?

Yes, as long as the installation and ventilation instructions are followed. Please check the installation instructions in the user manual for full details.

I have just installed a new oven and switched it on for the first time, there is a nasty smell coming from the oven, what is it?

We recommend that before using the oven for the first time clean the interior of the oven thoroughly with liquid detergent and lukewarm water. Wipe off, then heat the oven to maximum and leave on for 20 minutes. This will ensure that residual oil and grease used in the manufacturing process is burned off and the oven will not give off unpleasant smells.

A fan continues to run after I have finished cooking and switch off my oven, why is this?

There is a cooling fan behind the control panel of your oven, this will continue to run for a while after the cooking process is complete in order to assist in cooling the oven more quickly, once the oven reaches a safe temperature the fan will automatically switch itself off.

Should I open or close the oven door when using the grill?

Most fanned ovens require closed door grilling as this will give the best cooking results. However, please check your user manual for the correct way to operate and use the grill.

Why does my oven smoke when I turn the grill on?

This is normally caused by fat deposited onto the grill element when fatty foods such as a roast are cooked in the oven. This means that when the grill is turned on the fat will burn off. If your oven has closed door grilling, leave the oven door closed during the grill warm-up (for 5 – 10 minutes) which should dissipate most of the smoke.

Why is my oven not operating?

Is there any power to the oven?
Check the socket for power and check for a tripped circuit breaker or a blown fuse.

Is it because of the digital clock settings?
If the digital clock is flashing and showing 3 zeroes, the power supply to the oven has been interrupted and the clock must be reset.

Is it because of the timer settings?
If the timer has been set the oven display will show “AUTO”. To operate the oven in manual mode without using the timer, the “auto” indicator must be deactivated, please consult your user manual for instructions.

My electric oven element is not heating

This could be caused by several factors:

• Has the thermostat tripped – turn of the oven and wait until it has fully cooled down before trying again
• Is the timer set to auto – check your timer setting and set it to manual
• If the element still won’t operate it could be due to an element failure or faulty control thermostat. In this case, please contact a qualified repairer

My oven is not cooking evenly

• Incorrect shelf positions – make sure you use the correct temperatures and the shelf positions are correct
• If you have a fanned oven, is the fan faulty or jammed – contact a qualified repairer

No light in the oven

Blown bulb – replace the oven light bulb. Check your user manual for replacement bulb details and instructions on how to change the bulb.

What is the best way to clean my oven interior?

CAUTION: please make sure the oven is disconnected from the electrical supply and the oven is cool before carrying out any cleaning of the oven.

Try to clean the oven every time after use as this will make it easier to remove dirt and grease and ensure that deposits do not build up.

Before applying any cleaning products to the inside of your oven, please consult your user manual for the correct cleaning procedure, as this can vary depending on the ovens features. Oven cleaning products can be purchased from your local supermarket - always follow the manufacturer’s instructions.

What is the best way to clean my stainless oven exterior?

The Stainless steel exterior of your oven is best cleaned with an "E-Cloth" (micro-fibre textured cloth) and water. Spray the surface of the stainless steel with water (use a plant-mister) and wipe surface with E-Cloth in the same direction as the grain of the steel. Never use aggressive cleaners or solvents otherwise you may damage the surface.