Dishwashers FAQ

Before contacting our Customer Support team for technical advice, please consult our problem solving guide below.

Are dishwashers hot or cold water fill?

All our dishwashers should be connected to the cold water supply as this gives the most efficient wash results.

If you are in any doubt about the operation or performance of the machine, before calling a qualified engineer, check the following points:

If the programme fails to start check that:

• The dishwasher is connected to the electrical power supply
• There is no power failure
• The water tap is open
• The dishwasher door is properly closed

Why do I get poor wash results?

• Has the correct amount of detergent been added
• Is there regenerating salt inside the special container
• Are the dishes are being loaded correctly
• Is the selected programme suitable for the dish types and their degree of soiling

To improve washing performance, check the following:

• Always scrape food remains off plates, utensils etc prior to placing in your dishwasher
• Maintain the interior of your dishwasher regularly
• Remove and clean the filters in the base of the interior and check the pump area for food debris
• Remove the spray arms and check the jets for food particles – carefully remove any blockages being careful not to damage the jets
• It can be beneficial to run a dishwasher cleaner though the machine once every two or three months
• Please note our comments in the user manual regarding combined detergent products (2-in-1, 3-in-1, etc)
• Clean your appliance as described in the operating manual under "Cleaning". If the appliance continues to produce poor results, please contact our Customer Support team

If the dishes fail to dry or remain dull, check that:

• There is rinse aid inside the special container
• The rinse aid dispenser setting is correct
• The detergent used is of good quality and has not lost its effectiveness
• Most ‘quick’ programmes do not have a drying cycle for everything will be damp
• Please note of our comments in the user manual regarding combined (2-in-1, 3-in-1, etc) detergent products

The machine should be emptied soon after the programme ends otherwise moisture will re-condense back onto the dry item – especially if left overnight. Always empty the lower basket first; the upper spray arm will still have some water left in it which may drip onto items in the lower basket.

If the dishes show signs of streaking, staining etc, check that:

• The rinse aid dispenser setting is not too high

If water remains inside the dishwasher and the dishwasher will not drain, check that:

• The drain hose is not kinked
• The drain siphon is not obstructed
• The dishwasher filters are not clogged – remove and clean as necessary

The dishwasher fails to heat the water

• Repeat the wash programme, if the problem continues contact the customer support team

The dishwasher fails to draw water

• Ensure the plumbing connections are in order and that the water supply tap is in order

Why is there a bad smell in my dishwasher?

Smells in the dishwasher tend to be the result of food debris left within the appliance because of a poor or faulty house drainage system, incorrect installation of the dishwasher drain hose or some sort of blockage in the drain pump.

To avoid this problem, it is good practice to run a dishwasher cleaner through the appliance every three months or so. These can be found in most supermarkets. Also regularly clean and wipe the edges of the door and the door seal, especially at the bottom of the door.

There is a knocking noise in the cabinet

Check whether spray arms are knocking against an item in a basket. If the source of noise cannot be determined, run a programme without crockery. If the noises continue, please contact our customer support team.

If there are visible traces of rust inside the tank, check that:

• The tank is made of stainless steel and therefore any rust marks are due to external elements (fragments of rust from the water pipes, pots, cutlery etc). Special products are commercially available to remove such marks
• Check that the amount of detergent being used is correct. Certain detergents are more corrosive than others
• Check that the cap of the salt container is securely closed, and that the water softening setting is correct

To save on Energy

• Always try to run the dishwasher fully loaded
• Use the washing programme that is most appropriate for each type of load
• Do not pre-rinse dishes before putting them in the dishwasher, just scrape any food waste from them first
• When possible, skip the drying cycle by leaving the door open when the wash cycle is complete; the air and residual heat will dry the dishes
• Do not overdose with detergent, regenerating salt or rinse aid. For recommendations please consult your instruction manual and the manufacturer’s instructions on the pack
• Ensure that the water softener is set correctly